1 – Privacy Policy

TJ Vibes Pree Tours respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, contact us, or make a booking.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Email address
• Telephone or WhatsApp number
• Pickup and drop-off information
• Hotel, resort, villa, cruise ship, or accommodation details
• Tour and transportation preferences
• Travel dates and booking information
• Number of passengers
• Information necessary to arrange requested tours, transfers, or activities
• Communications you send to us

Our website may also collect certain technical information through cookies, analytics, or similar technologies.

How We Use Your Information

We may use your information to:

• Process and manage reservations.
• Arrange tours, transportation, and activities.
• Communicate with you about your booking.
• Provide customer support.
• Process or confirm payments.
• Coordinate with attractions, activity providers, drivers, or other service partners when necessary to fulfill your booking.
• Improve our website, services, and customer experience.
• Send service-related or promotional communications where permitted.

Sharing of Information

TJ Vibes Pree Tours does not sell customers’ personal information. Information may be shared with trusted drivers, attractions, activity providers, payment providers, or other service partners only when reasonably necessary to provide or manage the services requested by the customer, or where required by law.

Payment Information

Payments may be securely processed through independent third-party payment providers. When using these services, customers’ payment information is handled in accordance with the payment provider’s own privacy and security policies. TJ Vibes Pree Tours does not directly store or control sensitive payment information processed by these providers.

Cookies & Website Analytics

Our website may use cookies and analytics technologies to understand how visitors use the website, improve performance, measure marketing effectiveness, and provide a better browsing experience. Visitors may be able to control cookies through their browser or device settings.

Data Security

TJ Vibes Pree Tours takes reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

Personal information will be retained only for as long as reasonably necessary for booking administration, customer service, business records, legal obligations, dispute resolution, and other legitimate business purposes.

Your Information

Customers may contact TJ Vibes Pree Tours to request access to, correction of, or deletion of personal information we hold about them, subject to any legal or legitimate business record-keeping requirements.

Third-Party Services

Our website or services may contain links to or integrate with third-party websites, booking platforms, payment providers, attractions, or other services. TJ Vibes Pree Tours is not responsible for the privacy practices of independent third parties

Changes to This Privacy Policy

TJ Vibes Pree Tours may update this Privacy Policy periodically. Any changes will be posted on our website with the updated policy.

2 – Cancellation Policy

At TJ Vibes Pree Tours, we understand that travel plans can change. Customers are encouraged to notify us as soon as possible if they need to cancel or change a reservation.

24-Hour Booking Grace Period

Customers may cancel their reservation within 24 hours of making the booking and receive a full refund of payments made to TJ Vibes Pree Tours, provided the scheduled service is more than 48 hours away and TJ Vibes Pree Tours has not already incurred non-refundable third-party costs.

Any non-refundable third-party attraction, activity, or service charges already incurred will be deducted from the refund.

The 24-Hour Booking Grace Period is an exception to our standard non-refundable deposit policy. After the 24-hour grace period has expired, the deposit becomes non-refundable and the standard Cancellation and Refund Policies apply.

General Cancellations

• All cancellation requests must be submitted in writing to TJ Vibes Pree Tours.
• Cancellations made 48 hours or more before the scheduled tour or transportation service will not incur an additional cancellation fee.
• Cancellations made less than 48 hours before the scheduled service are non-refundable, subject to the applicable Refund Policy.

Shore Excursions

Shore excursions may include attractions, activities, entrance fees, or other services operated by independent third-party providers.

Cancellation terms for these portions of a booking are subject to the cancellation policies of the respective attraction or activity provider.

Cruise Ship Missed Port or Itinerary Changes

If the cruise ship does not dock at the scheduled port, 100% of the transportation fee will be refunded, along with any refundable portion of excursions or activities.

If the cruise ship docks as scheduled and the guest chooses not to participate in the booked excursion, cancellation fees will apply according to this policy.

Guests should notify TJ Vibes Pree Tours of any cruise itinerary changes as soon as they become available.

Group Reservations

A Group Reservation is defined as a booking for 10 or more persons.

For the Group Reservation Cancellation Policy to apply, the booking will be clearly identified as a Group Reservation in the customer’s quote or booking confirmation.

The following cancellation terms apply:

• 30 days or more before the scheduled date: No cancellation fee. Refundable payments will be refunded, excluding the non-refundable deposit and any non-refundable third-party charges.
• 15–29 days before the scheduled date: A 50% cancellation fee applies. The non-refundable deposit and any non-refundable third-party charges will also be deducted.
• 10–14 days before the scheduled date: A 75% cancellation fee applies. The non-refundable deposit and any non-refundable third-party charges will also be deducted.
• Less than 10 days before the scheduled date: A 100% cancellation fee applies and no refund will be issued.

Third-party attractions, activities, entrance fees, or other services remain subject to the cancellation and refund policies of the respective providers.

The 24-Hour Booking Grace Period applies to eligible group reservations as described in this policy.

Rescheduling

Bookings may be rescheduled free of charge when requested at least 24 hours before the scheduled pickup or tour, subject to availability.

Any additional costs resulting from changes to third-party attractions or activities will be the responsibility of the customer.

No-Shows & Late Arrivals

Guests are expected to be ready at the confirmed pickup location at the scheduled time.

A 15-minute grace period will be provided. If a guest is more than 15 minutes late without communication, TJ Vibes Pree Tours reserves the right to consider the booking a no-show and cancel the service.

If a guest communicates with TJ Vibes Pree Tours regarding a delay, reasonable flexibility may be provided where possible. This will depend on the day’s schedule, attraction reservation times, cruise departure requirements, and other operational commitments.

Guests who fail to appear and make no reasonable attempt to communicate with TJ Vibes Pree Tours may be considered a no-show.

3 – Refund Policy

This Refund Policy explains when payments made to TJ Vibes Pree Tours may be eligible for a refund.

Deposits

All deposits are NON-REFUNDABLE, except when a cancellation qualifies under the 24-Hour Booking Grace Period stated in our Cancellation Policy.

After the 24-hour grace period has expired, the deposit becomes non-refundable

General Tour Refunds

For cancellations made 48 hours or more before the scheduled tour or transportation service, if the booking was paid in full, 50% of the total payment will be refunded.

Cancellations made less than 48 hours before the scheduled service are non-refundable

Shore Excursion Refunds

Attractions, activities, entrance fees, and other portions of a shore excursion provided by independent third parties are subject to the refund policies of the respective providers.

Any payment already made to a third-party provider that is non-refundable cannot be refunded by TJ Vibes Pree Tours.

Any eligible refund will be calculated after applicable non-refundable third-party charges have been deducted.

Cruise Ship Missed Port or Itinerary Changes

If the cruise ship does not dock at the scheduled port, 100% of the transportation fee will be refunded, along with any refundable portion of excursions or activities.

If the cruise ship docks as scheduled and the guest chooses not to participate in the booked excursion, cancellation fees will apply according to this policy.

Guests should notify TJ Vibes Pree Tours of any cruise itinerary changes as soon as they become available.

Group Reservation Refunds

A Group Reservation is defined as a booking for 10 or more persons and will be identified as a Group Reservation in the customer’s quote or booking confirmation.

For eligible group cancellations:

• 30 days or more before the scheduled date: Refundable payments will be refunded, excluding the non-refundable deposit and any non-refundable third-party charges.
• 15–29 days before the scheduled date: 50% cancellation fee applies.
• 10–14 days before the scheduled date: 75% cancellation fee applies.
• Less than 10 days before the scheduled date: Non-refundable.

The non-refundable deposit and applicable non-refundable third-party charges will be deducted from any eligible refund.

Eligible Group Reservations may also qualify for the 24-Hour Booking Grace Period described in the Cancellation Policy.

No-Shows

Bookings considered a no-show under the TJ Vibes Pree Tours Cancellation Policy are non-refundable.

Weather, Safety & Circumstances Beyond Our Control

If TJ Vibes Pree Tours cancels a service due to severe weather, safety concerns, operational restrictions, or circumstances beyond our reasonable control, customers will be offered the option to reschedule or receive a refund of eligible amounts paid directly to TJ Vibes Pree Tours.

Refunds for third-party attractions, activities, or services remain subject to the respective provider’s refund policy.

Unused Services

Once a tour or transportation service has begun, any portion of the service that a guest voluntarily chooses not to use is non-refundable.

Payment & Transaction Fees

Bank, credit card, PayPal, currency conversion, international transaction, or other payment-processing fees charged by a customer’s financial institution or payment provider are outside the control of TJ Vibes Pree Tours and are not refundable by TJ Vibes Pree Tours.

Refund Requests & Processing

All refund requests must be submitted in writing.

Refund eligibility will be determined according to this Refund Policy, the Cancellation Policy, and, where applicable, the policies of third-party service providers.

Approved refunds will be returned, where reasonably possible, through the original payment method.

Contact Us

For questions or requests concerning this Privacy Policy or your personal information, please contact TJ Vibes Pree Tours through the contact information provided on our website.